Leidner, Over the counter at McDonald’s

This article went in depth on the routine of every McDonald’s, how employees learn the ropes, to how managers are trained at hamburger university.

I’m employed at McDonald’s and many of the things mentioned about having a job at McDonald’s was true. Like how you will always be working part time. They didn’t mention that McDonald’s hires enough people so that nobody can work over 40 hours a week and get paid overtime. One thing this article talks about are the standards of quality and customer service. McDonald’s isn’t a five star meal but we always have to make sure that the food is satisfying to the customer. It can get very hectic at where I work because a lot of people can come to McDonald’s all at once and we have to get the food out on time.